Fittings & Returns
Fitment
Please note that vehicle compatibility is only intended as a guide to identify if the listing may fit your vehicle and NEVER a guarantee due to vehicle manufacturer variations on chassis and engine number.
Before purchasing an item please check carefully things like dimensions and other standard fitment criteria before ordering to make sure you get the correct part first time and upon receipt it is recommended that you also check against the part to be replaced.
Contact us if in doubt - 01458 869 171 - retail@motormec.co.uk
If there is any doubt on fitment or questions please contact us either by telephone or e-mail with your vehicle registration number or chassis number and we will be happy to help.
How to Return – Business & Home Delivery Orders
Business and Home delivery orders can be returned to us using the methods below:
If you change your mind or if you are unhappy with the item in any way and wish to return your product then please contact us within 7 days of delivery to arrange for a returns authorisation number.
Unwanted Goods
Contact us for a Returns Authorisation Number.
Telephone: 01458 869 171
Email: retail@motormec.co.uk
- All unwanted returned items need to be in an undamaged, saleable condition within its original packaging to qualify for a full refund.
- The cost of returning the item will be at the buyers expense unless previously agreed with Motormec.
- In all cases refunds can only be raised once we receive the unwanted goods back with the authorisation number clearly shown on the package.
- We shall aim to issue refunds within 3 working days of receipt. We can only accept items for refund if they have not been fitted unless the item is found to be faulty.
- Certain items may be sealed within a clear plastic bag inside the original packaging - if the bag has been opened we are unable to accept returns or issue a refund unless the product is found to be faulty.
Incorrect Items
Should we supply you with a different item to the one you ordered then please contact us within 7 days to arrange for a replacement and / or collection to be made.
Should the part ordered not be the correct application for your vehicle the please contact us with your registration number or chassis number and we shall do our best to help.
Faulty Goods
Should your goods arrive damaged or faulty then please contact us so we can help resolve the issue.
Telephone: 01458 869 171
Email: retail@motormec.co.uk
