General Delivery & Returns Policy
Please note that this policy refers to orders placed online where orders have been sent to Business or Home addresses only.
We try our best to make sure you are 100% satisfied with your purchase, we understand that there might be instances where you need to return items that are no longer necessary or don't quite suit your vehicle. Regardless, we are pleased to facilitate a refund within 7 days from the successful delivery date, provided that all items are in their original condition, packaging, unused, unfitted, and considered resaleable.
Should you have any inquiries regarding the return process, please contact our customer support team.
Telephone: 01458 869 171
Email: retail@motormec.co.uk
National Dispatch Guide Times
Our aim is to dispatch goods within 24hrs of receiving cleared payment (Monday to Friday), therefore your items will be delivered on average between 5-6 working days from placing your order. If you require goods quicker than our standard delivery service please consider using our premium express delivery. Orders placed around Bank Holidays may incur slight delays. We offer the following postal services:
Free UK Delivery
Royal Mail 2nd Class - For items under 2kg in weight and over £30 in value (Mainland UK only)
Free courier delivery - For items over 2kg in weight and over £30 in value (Mainland UK only)
UK Delivery - Orders under £30
£3.49 via Royal Mail 48 Hour Service
£6.00 for Courier Service
International
Due to the large variation of sizes and weights of our products, please contact us (prior to purchase) for exact shipping costs to your country using the details above.
Highlands and Islands
Please note: There is an additional charge in sending packages to any offshore island and Northern Scotland. If you are unsure over carriage charges or would just like to confirm, please contact us (prior to purchase).
Telephone: 01458 869 171
Email: retail@motormec.co.uk
How to Return – Business & Home Delivery Orders
Business and Home delivery orders can be returned to us using the methods below:
If you change your mind or if you are unhappy with the item in any way and wish to return your product then please contact us within 7 days of delivery to arrange for a returns authorisation number.
Unwanted Goods
Contact us for a Returns Authorisation Number.
Telephone: 01458 869 171
Email: retail@motormec.co.uk
- All unwanted returned items need to be in an undamaged, saleable condition within its original packaging to qualify for a full refund.
- The cost of returning the item will be at the buyers expense unless previously agreed with Motormec.
- In all cases refunds can only be raised once we receive the unwanted goods back with the authorisation number clearly shown on the package.
- We shall aim to issue refunds within 3 working days of receipt. We can only accept items for refund if they have not been fitted unless the item is found to be faulty.
- Certain items may be sealed within a clear plastic bag inside the original packaging - if the bag has been opened we are unable to accept returns or issue a refund unless the product is found to be faulty.
Incorrect Items
Should we supply you with a different item to the one you ordered then please contact us within 7 days to arrange for a replacement and / or collection to be made.
Should the part ordered not be the correct application for your vehicle the please contact us with your registration number or chassis number and we shall do our best to help.
Faulty Goods
Should your goods arrive damaged or faulty then please contact us so we can help resolve the issue.
Telephone: 01458 869 171
Email: retail@motormec.co.uk
